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WoS İndeksli Yayınlar Koleksiyonu

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Browsing WoS İndeksli Yayınlar Koleksiyonu by Author "A. Nur Zincir-Heywood"

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    EMITS: An Experience Management System for IT Management Support
    (World Scientific, 2015-04) Can Bozdogan; A. Nur Zincir-Heywood; Ibrahim Zincir
    This research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small- to medium-sized enterprises. To achieve this we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy. © 2021 Elsevier B.V. All rights reserved.