Scopus İndeksli Yayınlar Koleksiyonu
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Browsing Scopus İndeksli Yayınlar Koleksiyonu by Author "A. Nur Zincir-Heywood"
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Article Citation - WoS: 1Citation - Scopus: 1EMITS: An Experience Management System for IT Management Support(WORLD SCIENTIFIC PUBL CO PTE LTD, 2015) Can Bozdogan; A. Nur Zincir-Heywood; Ibrahim Zincir; Zincir-Heywood, A. Nur; Bozdogan, Can; Zincir, IbrahimThis research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small-to medium-sized enterprises. To achieve this we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy.Article EMITS: An Experience Management System for IT Management Support(World Scientific, 2015) Can Bozdogan; A. Nur Zincir-Heywood; Ibrahim ZincirThis research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small- to medium-sized enterprises. To achieve this we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy. © 2021 Elsevier B.V. All rights reserved.
