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Endüstri 4.0 perspektifi ile hizmetleştirme önündeki engelleri analiz etmek
(2021) Adsız, Tilbe; Öztürkoğlu, Yücel
Servitization is seen as a means of competition among companies and aims to provide value by adding services to products. We aim to bring a different perspective to the concept of servitization, which has been addressed by many researchers since the 1980s. For this reason, we will focus on industry 4.0, which plays a significant role in our lives with the developing technology. Industry 4.0, which was first introduced at the Hannover Fair in 2011, is defined as the transition to smart systems, bringing a new understanding to the production and service sectors. Companies that want to adapt to developing technological applications are faced with some barriers. This study aims to analyze the importance of these barriers for companies. The 12 critical barriers obtained from the literature review were directed to 7 experts working in different companies. Fuzzy linguistic variables were used to convert verbal expressions into numerical expressions in line with the obtained answers. Also, Fuzzy DEMATEL was chosen the most suitable method for our study.