Browsing by Author "Özkan-Özen, Yeşim Deniz"

Now showing 1 - 3 of 3

Citation - Scopus: 1
A Decision Support System for Supplier Selection in the Spare Parts Industry
(Springer Science and Business Media Deutschland GmbH, 2022) Bıçkı, İdil; Babadağ, Ecem Gizem; Özkan-Özen, Yeşim Deniz; Öztürkoğlu, Yücel; Çağlar, Halil Çağın
Improving the Operations in a Logistics Company: A Case Study in Turkey
(Springer Science and Business Media Deutschland GmbH, 2021) Pınar Karaoglu; Tulin Mert; Muhammet Berkay Kork; Fevzi Batuhan Türkmen; Yeşim Deniz Özkan-Özen; Yucel Yilmaz Ozturkoglu; Karaoglu, Pınar; Özkan-Özen, Yeşim Deniz; Öztürkoğlu, Yücel; Türkmen, Fevzi Batuhan; Kork, Muhammet Berkay; Mert, Tulin; N.M. Durakbasa , M.G. Gençyılmaz
With the rapid increase in the world population the amount of demand and the number of customers that companies from each sector must meet have increased simultaneously. It is clear to see that consumer demands are shifting from mass production and mass personalization to full personalization with the globalizing world. Accordingly it has become imperative for companies to make predictions that are more accurate and provide services to meet all their needs in order to remain active in the sector. In this context companies have begun to focus on methods to protect and strengthen the bond between the consumer and the company. Especially in the service sector it is vital to fully understand and meet customer needs. Consumers demand full customization from service providers. In this study a user survey was developed to directly understand the needs of consumers to a third-party logistics service provider. After the survey in which consumers state their basic needs and importance levels they are integrated with the Quality Function Distribution (QFD) method to understand the results. What can be done to meet customer needs thus obtaining a competitive advantage over competitors in the industry. © 2020 Elsevier B.V. All rights reserved.
Citation - Scopus: 5
Sustainability Evaluation of Textile Warehouses from Social and Environmental Perspective
(Springer Science and Business Media Deutschland GmbH, 2020) Burcu Dilaver; Hasan Tahsin Çokoğlu; Meriç Yamanlar; Yeşim Deniz Özkan-Özen; Yigit Kazancoglu; Çokoğlu, Hasan Tahsin; Yamanlar, Meriç; Dilaver, Burcu; Özkan-Özen, Yeşim Deniz; Kazançoğlu, Yiğit; N.M. Durakbasa , M.N. Osman Zahid , R. Abd. Aziz , A.R. Yusoff , N. Mat Yahya , F. Abdul Aziz , M. Yazid Abu , M.G. Gençyilmaz
Growing complexity in supply chains has increased the importance of warehousing activities more and more with each passing year. This study focuses on textile warehouses where fluctuations in demand is high and sustainability concerns are growing due to high production and consumption rates. With this view aim is to present social and environmental sustainability criteria for textile warehouses and present the relationship between them in order to guide sustainability transformation of textile warehouses. Social and environmental aspects of sustainability are considered as a core subject based on company needs that are determined in the light of meetings performed with company experts and the literature review made on environmental and social sustainability perspective. After that interviews were held with the company to specialize the criteria for textile warehouses. Finally fuzzy DEMATEL method was used to present the importance order and causal relationship between criteria for implications. At the end of the implementations metrics were determined for each criterion and recommendations were made to create a roadmap for the company. © 2022 Elsevier B.V. All rights reserved.