Browsing by Author "Boruhan, Gulmus"

Now showing 1 - 5 of 5

Citation - WoS: 9
Citation - Scopus: 13
Food waste management: an example from university refectory
(EMERALD GROUP PUBLISHING LTD, 2022) Gulmus Boruhan; Melisa Ozbiltekin-Pala Ozbiltekin; Ozbiltekin-Pala, Melisa; Boruhan, Gulmus
Purpose The study analysed the amount of plate waste in a university refectory in Izmir Turkey to find ways of minimizing plate waste in the university providing sustainability and contributing to the development of circular economy and raising awareness about the plate waste problem. Design/methodology/approach Observation and semi-structured interviews were used to determine the volume of plate waste and level of awareness of academicians students and administrative staff and suggest sustainable solutions for food waste in university refectories. The data gained from the semi-structured interviews were analysed with qualitative analysis software (MAXQDA (R)). Findings Plate waste in the university's refectories is increasing due to the lack of precautionary measures. Academicians students and administrative staff all showed low awareness rates. Originality/value This study is original in investigating theoretically and empirically one of the main reasons for food waste namely plate waste in mass consumption sites and evaluating the effect of food waste from an economic social and environmental perspective.
Citation - WoS: 65
Citation - Scopus: 78
Impact of information technology and knowledge sharing on circular food supply chains for green business growth
(WILEY, 2022) Pervin Ersoy; Gulmus Boruhan; Sachin Kumar Mangla; Jorge Hernandez Hormazabal; Yigit Kazancoglu; Cisem Lafci; Boruhan, Gulmus; Hormazabal, Jorge Hernandez; Kumar Mangla, Sachin; Kazancoglu, Yigit; Lafci, Cisem; Ersoy, Pervin; Mangla, Sachin Kumar
Rapid and dynamic changes in environment technologies consumer behavior policy making and climate are putting extra pressure to food supply chain especially in terms of efficiently manage food security food surplus food loss and waste. These changes directly affect food supply chain negatively. Thus transition into more circular approach for green business growth in food supply chains is a necessity. One way to reduce this negativity is to ensure the share of information along the chain. With this context sharing information and knowledge among the food supply chain can facilitate practices from a circularity and green perspectives. Hence this research focuses on understanding and revealing knowledge-sharing networks challenges barriers and benefits across every food supply chain layer presenting tangible contributions to improve traceability in circularity perspectives with refuse rethink reduce reuse repair refurbish remanufacture repurpose recycle and recover challenges. Therefore and to provide a green business growth this study examines the practice of knowledge sharing among real-life industry food stakeholders in the meat sector regarding their dimensions what type of knowledge is shared and whether there are differences among specific groups of food stakeholders for the knowledge sharing. The aim of this research is to generate a validated conceptual framework to reveal how information technologies contributes to a more efficient knowledge sharing practices hence to impact the enhancement of efficient circular food supply chains for green business growth.
Citation - WoS: 58
Citation - Scopus: 68
Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality
(EMERALD GROUP PUBLISHING LTD, 2020) Metehan Feridun Sorkun; Isik Ozge Yumurtaci Huseyinoglu; Gulmus Boruhan; Yumurtaci Huseyinoglu, Isik Ozge; Boruhan, Gulmus; Sorkun, Metehan Feridun
Purpose This study aims to reveal how omni-channel capability leads to customer satisfaction by examining the mediating roles of flexibility and operational logistics service quality (LSQ). Design/methodology/approach Consumers who had previously shopped from any particular retailer's both online and physical stores were surveyed to collect data on research constructs. Structural equation modelling and bootstrapping were employed to test research hypotheses. Findings This study shows the double mediation of flexibility and operational LSQ in the effect of omni-channel capability on customer satisfaction. Despite this indirect effect omni-channel capability does not directly affect customer satisfaction implying the full mediations of flexibility and operational LSQ. However these mediating effects could not be verified for certain types of retailers (e.g. electronic retailers). Originality/value By using the theoretical lens of capability-service quality-performance triad (C-SQ-P) this study shows how omni-channel capability and flexibility affect customer satisfaction through operational LSQ. Hence an original finding is that developing omni-channel capability may not be sufficient for customer satisfaction and that it may need to be supported by flexibility and operational LSQ. It additionally reveals that the mediations of flexibility and operational LSQ hinge on the type of retailing industry examined. Thus this study draws on the necessity of investigating the contingent roles of flexibility and operational LSQ in omni-channel retailing for customer satisfaction.
Citation - WoS: 49
Citation - Scopus: 51
Revealing the impact of operational logistics service quality on omni-channel capability
(Emerald Group Holdings Ltd., 2018) Isik Ozge Yumurtaci Hüseyinoglu; Metehan Ferİdun Sorkun; Gülmüş Börühan; Huseyinoglu, Isik Ozge Yumurtaci; Boruhan, Gulmus; Yumurtacı Hüseyinoğlu, Işık Özge; Sorkun, Metehan Feridun
Purpose: This paper introduces the term “omni-channel capability” and tests its validity. The purpose of this paper is to investigate the impact of logistics service quality (LSQ) on omni-channel capability. Design/methodology/approach: An online survey was used to evaluate the new concept of “omni-channel capability” and LSQ from the consumer’s perception. A two split sample technique was used to validate omni-channel capability and test the impact of LSQ on it through structural equation modeling. Factor analysis and structural equation modeling were performed to introduce test and validate omni-channel capability and test the study’s hypotheses. Consumers who had previously shopped from both the online and physical stores of a particular retailer completed a self-administered survey. Findings: The findings supported the use of the term “omni-channel capability” which has three elements: channel consistency cross-channel and social media. The results also revealed the positive impact of operational LSQ on omni-channel capability. Practical implications: Taking consumer perceptions as a reference point this study reveals major issues that retailers should focus on while pursuing an omni-channel strategy. The findings also highlight the need for retailers to ensure operational LSQ to implement an omni-channel management strategy. Originality/value: To improve on the limited theoretical understanding and empirical grounding of omni-channel management this study described the three elements of omni-channel capability. The impact of operational LSQ on omni-channel capability gives empirical support for the theorized hierarchy of dynamic capabilities (zero- and first-order capabilities). © 2021 Elsevier B.V. All rights reserved.
The Mediating Effect of Trust and Perceived Value on the Relationship between Corporate Image and Online Shopping Intention: A Study on Consumer Durables
(INST SUPERIOR ENTRE DOURO & VOUGA, 2023) Osman Gok; Pervin Ersoy; Gulmus Boruhan; Boruhan, Gulmus; Gok, Osman; Ersoy, Pervin
The study aims to reveal factors that affect customers' extension from the offline to the online channel and investigate how these factors influence consumers' behavior toward online channel adoption. We examine how offline corporate image trust and perceived value affect consumers' online shopping intentions. This study focuses on electrical appliances both brown and white goods. A convenience sampling method was followed for the data collection process using both an online and offline survey method. Data were collected from 219 consumers who had purchased an electric appliance (brown or white goods e.g. dishwasher refrigerator oven) within the last three months. Data were analyzed with structural equation modeling and mediation effects of offline perceived value and trust were tested with SPSS process macro. Our empirical results suggest that consumers' offline-based trust and value perceptions significantly drive their online shopping intentions for durable products. The findings also reveal that offline trust and perceived value mediate the relationship between corporate image and online shopping intention.