The influence of perceived risks on yacht voyagers' service appraisals: evaluating customer-to-customer interaction as a risk dimension
| dc.contributor.author | Neslihan Paker | |
| dc.contributor.author | Osman Gok | |
| dc.contributor.author | Paker, Neslihan | |
| dc.contributor.author | Gök, Osman | |
| dc.date | JUL 24 | |
| dc.date.accessioned | 2025-10-06T16:20:38Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | This study investigates the impact of customer-to-customer interaction (CCI) related risks on the value perceptions of yacht voyagers. The present study also addresses the interplay with perceived value and other service outcomes i.e. trust and loyalty. Data were collected from 359 voyagers and the model was tested via structural equation modeling. The results reveal that service-related and psychosocial risk dimensions are negatively associated with perceived value and CCI significantly influences other risk dimensions. Perceived value influences both trust and loyalty and trust has a significant impact on loyalty. The findings demonstrate the importance of CCI risks for high interaction services. | |
| dc.identifier.doi | 10.1080/10548408.2021.1969316 | |
| dc.identifier.issn | 1054-8408 | |
| dc.identifier.issn | 1540-7306 | |
| dc.identifier.scopus | 2-s2.0-85113771923 | |
| dc.identifier.uri | http://dx.doi.org/10.1080/10548408.2021.1969316 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/6481 | |
| dc.identifier.uri | https://doi.org/10.1080/10548408.2021.1969316 | |
| dc.language.iso | English | |
| dc.publisher | ROUTLEDGE JOURNALS TAYLOR & FRANCIS LTD | |
| dc.relation.ispartof | Journal of Travel & Tourism Marketing | |
| dc.rights | info:eu-repo/semantics/closedAccess | |
| dc.source | JOURNAL OF TRAVEL & TOURISM MARKETING | |
| dc.subject | Perceived risks, customer-to-customer interaction, perceived value, trust, loyalty, services marketing, yacht chartering, yacht tourism, blue voyage, marine tourism | |
| dc.subject | CONSUMER DECISION-MAKING, BEHAVIORAL INTENTIONS, CRUISE EXPERIENCE, MODERATING ROLE, DOMINANT LOGIC, CO-CREATION, E-COMMERCE, TRUST, QUALITY, SATISFACTION | |
| dc.subject | TRUST | |
| dc.subject | Perceived Value | |
| dc.subject | Customer-to-Customer Interaction | |
| dc.subject | Services Marketing | |
| dc.subject | Loyalty | |
| dc.subject | Perceived Risks | |
| dc.subject | Blue Voyage | |
| dc.subject | Marine Tourism | |
| dc.subject | Yacht Chartering | |
| dc.subject | Yacht Tourism | |
| dc.title | The influence of perceived risks on yacht voyagers' service appraisals: evaluating customer-to-customer interaction as a risk dimension | |
| dc.type | Article | |
| dspace.entity.type | Publication | |
| gdc.author.id | Paker, Neslihan/0000-0001-8087-7758 | |
| gdc.author.id | Gök, Osman/0000-0002-4859-9855 | |
| gdc.author.scopusid | 24074362300 | |
| gdc.author.scopusid | 57188930082 | |
| gdc.author.wosid | Paker, Neslihan/D-7012-2016 | |
| gdc.bip.impulseclass | C4 | |
| gdc.bip.influenceclass | C5 | |
| gdc.bip.popularityclass | C4 | |
| gdc.coar.type | text::journal::journal article | |
| gdc.collaboration.industrial | false | |
| gdc.description.department | ||
| gdc.description.departmenttemp | [Paker, Neslihan] Izmir Kavram Vocat Sch, Dept Logist, Oguzlar Mah 1251-2 Sok 8, TR-35320 Izmir, Turkey; [Gok, Osman] Yasar Univ, Dept Business Adm, Izmir, Turkey | |
| gdc.description.endpage | 596 | |
| gdc.description.issue | 6 | |
| gdc.description.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | |
| gdc.description.startpage | 582 | |
| gdc.description.volume | 38 | |
| gdc.description.woscitationindex | Social Science Citation Index | |
| gdc.identifier.openalex | W3196601389 | |
| gdc.identifier.wos | WOS:000690778600001 | |
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| gdc.oaire.isgreen | false | |
| gdc.oaire.keywords | Customer-to-customer Interaction | |
| gdc.oaire.keywords | Yacht Chartering | |
| gdc.oaire.keywords | Loyalty | |
| gdc.oaire.keywords | Marine Tourism | |
| gdc.oaire.keywords | Services Marketing | |
| gdc.oaire.keywords | Trust | |
| gdc.oaire.keywords | Yacht Tourism | |
| gdc.oaire.keywords | Blue Voyage | |
| gdc.oaire.keywords | Perceived Risks | |
| gdc.oaire.keywords | Perceived Value | |
| gdc.oaire.popularity | 1.5326178E-8 | |
| gdc.oaire.publicfunded | false | |
| gdc.oaire.sciencefields | 0502 economics and business | |
| gdc.oaire.sciencefields | 05 social sciences | |
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| gdc.openalex.normalizedpercentile | 0.93 | |
| gdc.openalex.toppercent | TOP 10% | |
| gdc.opencitations.count | 16 | |
| gdc.plumx.crossrefcites | 3 | |
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| gdc.plumx.mendeley | 40 | |
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| gdc.virtual.author | Gök, Osman | |
| gdc.virtual.author | Paker, Neslihan | |
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| oaire.citation.endPage | 596 | |
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| person.identifier.orcid | Paker- Neslihan/0000-0001-8087-7758, Gok- Osman/0000-0002-4859-9855 | |
| publicationissue.issueNumber | 6 | |
| publicationvolume.volumeNumber | 38 | |
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