The Links Among Quality Service Recovery Value and Loyalty on the Internet
| dc.contributor.author | Emel Kursunluoglu Yarimoglu | |
| dc.contributor.author | Yarimoglu, Emel Kursunluoglu | |
| dc.contributor.editor | A. Kavoura , D.P. Sakas , P. Tomaras | |
| dc.date.accessioned | 2025-10-06T17:52:00Z | |
| dc.date.issued | 2017 | |
| dc.description.abstract | The aim of this study was to analyze the relationships among electronic service quality electronic service recovery perceived value and loyalty intentions on the Internet. The survey was applied to 291 college students chosen by random sampling. Multiple regression analyses were used to show the links among variables. Findings showed that loyalty intentions and perceived value were affected by both electronic service quality and electronic service recovery. Besides this it was found out that perceived value affected loyalty intentions regarding electronic services offered by websites. © 2022 Elsevier B.V. All rights reserved. | |
| dc.identifier.doi | 10.1007/978-3-319-33865-1_34 | |
| dc.identifier.isbn | 9783031900532, 9789819665259, 9783319338637, 9783031766572, 9783030552763, 9783030305482, 9783031065804, 9783031261206, 9783030506759, 9789811678172 | |
| dc.identifier.isbn | 9783319338651 | |
| dc.identifier.isbn | 9783319338637 | |
| dc.identifier.issn | 21987254, 21987246 | |
| dc.identifier.issn | 2198-7246 | |
| dc.identifier.scopus | 2-s2.0-85125657645 | |
| dc.identifier.uri | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85125657645&doi=10.1007%2F978-3-319-33865-1_34&partnerID=40&md5=d39af0587e5c24b045897f69df7d84e9 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/9709 | |
| dc.identifier.uri | https://doi.org/10.1007/978-3-319-33865-1_34 | |
| dc.language.iso | English | |
| dc.publisher | Springer Science and Business Media B.V. | |
| dc.relation.ispartof | 4th International Conference on Strategic Innovative Marketing IC-SIM 2015 | |
| dc.relation.ispartofseries | Springer Proceedings in Business and Economics | |
| dc.rights | info:eu-repo/semantics/closedAccess | |
| dc.source | Springer Proceedings in Business and Economics | |
| dc.subject | E-recs-qual, E-s-qual, E-service Quality, Website | |
| dc.subject | E-recs-qual | |
| dc.subject | E-S-QUAL | |
| dc.subject | Website | |
| dc.subject | E-Service Quality | |
| dc.title | The Links Among Quality Service Recovery Value and Loyalty on the Internet | |
| dc.type | Conference Object | |
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| gdc.author.id | Yarimoglu, Emel/0000-0002-0484-5006 | |
| gdc.author.institutional | Yarimoglu, Emel Kursunluoglu (56941810800) | |
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| gdc.description.departmenttemp | [Yarimoglu, Emel Kursunluoglu] Yasar Univ, Business Adm Dept, Izmir, Turkey | |
| gdc.description.endpage | 271 | |
| gdc.description.publicationcategory | Konferans Öğesi - Uluslararası - Kurum Öğretim Elemanı | |
| gdc.description.startpage | 265 | |
| gdc.description.woscitationindex | Conference Proceedings Citation Index - Social Science & Humanities | |
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| gdc.virtual.author | Yarimoğlu, Emel | |
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