EMITS: An Experience Management System for IT Management Support
| dc.contributor.author | Can Bozdogan | |
| dc.contributor.author | A. Nur Zincir-Heywood | |
| dc.contributor.author | Ibrahim Zincir | |
| dc.date.accessioned | 2025-10-06T17:52:22Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | This research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small- to medium-sized enterprises. To achieve this we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy. © 2021 Elsevier B.V. All rights reserved. | |
| dc.identifier.doi | 10.1142/S0218194015400197 | |
| dc.identifier.issn | 02181940, 17936403 | |
| dc.identifier.issn | 0218-1940 | |
| dc.identifier.issn | 1793-6403 | |
| dc.identifier.uri | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84938842268&doi=10.1142%2FS0218194015400197&partnerID=40&md5=11e7301e8ef3dceae488dcde8b0092e2 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/9917 | |
| dc.language.iso | English | |
| dc.publisher | World Scientific | |
| dc.relation.ispartof | International Journal of Software Engineering and Knowledge Engineering | |
| dc.source | International Journal of Software Engineering and Knowledge Engineering | |
| dc.subject | Clustering, Decision Support, Experience Management, It Management, Optimization, Decision Support Systems, Optimization, Search Engines, Clustering, Decision Supports, Experience Management, Integrated Information Retrievals, It Management, Optimization Techniques, Research Focus, Small To Medium-sized Enterprise, Information Management | |
| dc.subject | Decision support systems, Optimization, Search engines, clustering, Decision supports, Experience management, Integrated information retrievals, IT management, Optimization techniques, Research focus, Small to medium-sized enterprise, Information management | |
| dc.title | EMITS: An Experience Management System for IT Management Support | |
| dc.type | Article | |
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| gdc.description.endpage | 550 | |
| gdc.description.startpage | 513 | |
| gdc.description.volume | 25 | |
| gdc.identifier.openalex | W2262844579 | |
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| gdc.oaire.sciencefields | 0202 electrical engineering, electronic engineering, information engineering | |
| gdc.oaire.sciencefields | 02 engineering and technology | |
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| oaire.citation.endPage | 550 | |
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| person.identifier.scopus-author-id | Bozdogan- Can (55320001700), Zincir-Heywood- A. Nur (55664338200), Zincir- Ibrahim (55575855800) | |
| project.funder.name | This research is supported by a Natural Science and Engineering Research Council of Canada (NSERC) Grant. This work is conducted as part of the Dalhousie NIMS Laboratory http://www.cs.dal.ca/projectx/. | |
| publicationissue.issueNumber | 3 | |
| publicationvolume.volumeNumber | 25 | |
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