The Links Among Quality Service Recovery Value and Loyalty on the Internet
| dc.contributor.author | Emel Kursunluoglu Yarimoglu | |
| dc.contributor.editor | A Kavoura | |
| dc.contributor.editor | DP Sakas | |
| dc.contributor.editor | P Tomaras | |
| dc.coverage.spatial | Mykonos GREECE | |
| dc.date.accessioned | 2025-10-06T16:19:26Z | |
| dc.date.issued | 2017 | |
| dc.description.abstract | The aim of this study was to analyze the relationships among electronic service quality electronic service recovery perceived value and loyalty intentions on the Internet. The survey was applied to 291 college students chosen by random sampling. Multiple regression analyses were used to show the links among variables. Findings showed that loyalty intentions and perceived value were affected by both electronic service quality and electronic service recovery. Besides this it was found out that perceived value affected loyalty intentions regarding electronic services offered by websites. | |
| dc.identifier.doi | 10.1007/978-3-319-33865-1_34 | |
| dc.identifier.isbn | 978-3-319-33865-1, 978-3-319-33863-7 | |
| dc.identifier.issn | 2198-7246 | |
| dc.identifier.uri | http://dx.doi.org/10.1007/978-3-319-33865-1_34 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/5820 | |
| dc.language.iso | English | |
| dc.publisher | SPRINGER INTERNATIONAL PUBLISHING AG | |
| dc.relation.ispartof | 4th International Conference on Strategic Innovative Marketing (IC-SIM) | |
| dc.source | STRATEGIC INNOVATIVE MARKETING | |
| dc.subject | E-S-QUAL, E-RecS-QUAL, e-Service quality, Website | |
| dc.subject | TRUST | |
| dc.title | The Links Among Quality Service Recovery Value and Loyalty on the Internet | |
| dc.type | Conference Object | |
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| oaire.citation.endPage | 271 | |
| oaire.citation.startPage | 265 | |
| person.identifier.orcid | Yarimoglu- Emel/0000-0002-0484-5006 | |
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