Issues in User Generated Content process and a proposed model to solve them

Abstract

User-Generated Content (UGC) in cyberspace is an important aspect of knowledge management discipline. We observed that the technical management of UGC has a number of issues and is not undertaken efficiently in large enterprises. This study provides review of extensive literature search for the technical issues of UGC globally. Based on the experience of authors in the field and considering the gaps identified it provides a macro level technical management model to address these issues using findings from a number of case studies. © 2020 Elsevier B.V. All rights reserved.