Operational excellence in a green supply chain for environmental management: A case study

Abstract

Nowadays organizations have started to become more conscious about the environment in their supply chain operations. The greening process has guided supply chain practices into new ways of thinking according to green standards. The assessment of the performance of green supply chain management (GSCM) requires a holistic view for the whole supply chain. In this context given that becoming green in the operational side of activities is essential the performance assessment of operational activities also requires a holistic view to be taken. In this paper an attempt has been made to improve the performance of GSCM by examining and evaluating the green operational excellence of a hot dip galvanizing company. The framework includes several green operational excellence key criteria namely quality management efficiency management green production/manufacturing eco-packaging and green design. First the weights of the criteria and the respective measurements were found by fuzzy analytic network process. Then the overall operational performance score was found by a weighted scoring method. Finally both managerial and theoretical implications were suggested according to the outcomes and findings of the case study.