EMITS: An Experience Management System for IT Management Support
| dc.contributor.author | Can Bozdogan | |
| dc.contributor.author | A. Nur Zincir-Heywood | |
| dc.contributor.author | Ibrahim Zincir | |
| dc.contributor.author | Zincir-Heywood, A. Nur | |
| dc.contributor.author | Bozdogan, Can | |
| dc.contributor.author | Zincir, Ibrahim | |
| dc.date | APR | |
| dc.date.accessioned | 2025-10-06T16:21:30Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | This research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small-to medium-sized enterprises. To achieve this we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy. | |
| dc.description.sponsorship | This research is supported by a Natural Science and Engineering Research Council of Canada (NSERC) Grant. This work is conducted as part of the Dalhousie NIMS Laboratory, http://www.cs.dal.ca/projectx/. | |
| dc.description.sponsorship | Natural Science and Engineering Research Council of Canada | |
| dc.description.sponsorship | Natural Science and Engineering Research Council of Canada (NSERC) | |
| dc.identifier.doi | 10.1142/S0218194015400197 | |
| dc.identifier.issn | 0218-1940 | |
| dc.identifier.issn | 1793-6403 | |
| dc.identifier.scopus | 2-s2.0-84938842268 | |
| dc.identifier.uri | http://dx.doi.org/10.1142/S0218194015400197 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/6916 | |
| dc.identifier.uri | https://doi.org/10.1142/S0218194015400197 | |
| dc.language.iso | English | |
| dc.publisher | WORLD SCIENTIFIC PUBL CO PTE LTD | |
| dc.relation.ispartof | International Journal of Software Engineering and Knowledge Engineering | |
| dc.rights | info:eu-repo/semantics/closedAccess | |
| dc.source | INTERNATIONAL JOURNAL OF SOFTWARE ENGINEERING AND KNOWLEDGE ENGINEERING | |
| dc.subject | IT management, experience management, clustering, optimization, decision support | |
| dc.subject | IT Management | |
| dc.subject | Clustering | |
| dc.subject | Experience Management | |
| dc.subject | Decision Support | |
| dc.subject | Optimization | |
| dc.title | EMITS: An Experience Management System for IT Management Support | |
| dc.type | Article | |
| dspace.entity.type | Publication | |
| gdc.author.id | Zincir-Heywood, Nur/0000-0003-2796-7265 | |
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| gdc.description.departmenttemp | [Bozdogan, Can; Zincir-Heywood, A. Nur] Dalhousie Univ, Fac Comp Sci, Halifax, NS, Canada; [Zincir, Ibrahim] Yasar Univ, Dept Comp Engn, Izmir, Turkey | |
| gdc.description.endpage | 550 | |
| gdc.description.issue | 3 | |
| gdc.description.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | |
| gdc.description.startpage | 513 | |
| gdc.description.volume | 25 | |
| gdc.description.woscitationindex | Science Citation Index Expanded | |
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| gdc.oaire.sciencefields | 0202 electrical engineering, electronic engineering, information engineering | |
| gdc.oaire.sciencefields | 02 engineering and technology | |
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| person.identifier.orcid | Zincir-Heywood- Nur/0000-0003-2796-7265 | |
| project.funder.name | Natural Science and Engineering Research Council of Canada (NSERC) | |
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