Improving Employee Performance Using Web-Based Application for Public Services

Abstract

One of the vital problems of public services is the deficiency of well-educated and highly motivated employees. The attitudes and performance of public servants have a crucial importance on the satisfaction of the customer relationships where in this context customers are the citizens. Thus well-trained and highly motivated employees are indispensable elements of governmental services as a priority. Therefore controlling public servants' professional improvements performances and their vocational capacities are the key factors to provide high quality services. Consequently a good training and tracking system for employees can provide useful data about current level of employee performance to the state and the data produced by the system can be used to promote employees. Current online training systems do not monitor their members continuously but only evaluate them for that specific instance which in return does not help much in improving employee performance. In this paper we propose an eLearning system to improve performance of public servants. The system combines exterior website and interior management systems to provide complete and effective information and service.