An Analysis of Interdepartmental Relations in Enterprise Resource Planning Implementation: A Social Capital Perspective

Abstract

Enterprise resource planning (ERP) has become one of the most popular information systems among companies that want to continue and expand their operations in the long run. The purpose of this study was to analyze the impact of interdepartmental relations conceptualized as frequency of interaction trust coordination and power on departmental performance from a social capital perspective. The findings of the study revealed that three components of interdepartmental relations (frequency of interaction trust and coordination) only emerged as significant factors in departmental performance when ERP was used effectively within the department.