Hizmet lojistiğinde iş atama ve rotalama politikaları tasarımı
| dc.contributor.author | Ayhan Özgür TOY | |
| dc.contributor.author | Zehra DÜZGİT | |
| dc.contributor.author | Simge ÇOBAN | |
| dc.contributor.author | Zeynep ALİBAŞOĞLU | |
| dc.contributor.author | Özlem TOK ÖZKESKİN | |
| dc.contributor.author | Mert KARAKAYA | |
| dc.contributor.author | Yücel BAYRAK | |
| dc.date.accessioned | 2025-10-22T16:05:53Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | Bu çalışmada ev aletleri endüstrisinde satış sonrası teknik servisin verimliliğini arttırmayı ele almaktayız. Verimlilik ölçütü müşteri taleplerini karşılamak üzere harcanan toplam süredir. Böylece amaç satış sonrası teknik hizmetlerinde harcanan toplam çalışma saatinin en küçüklenmesidir. Öncelikle işlerin tamamlanmasındaki gecikmenin nedenlerini belirtmek üzere sistemi analiz ettik. Analiz bulgularımız neticesinde verimliliği arttırmak üzere iş atama ve iş sıralamaya odaklanmayı seçtik. Teknisyenleri işlere atayan ve her teknisyen için bir günde harcanan toplam zamanı en aza indirgeyecek şekilde rota belirleyen karışık bir tamsayı programlama modeli önerilmiştir. Bu model ile iş sürelerinin beklenen değeri için problemi çözmekteyiz. Önerdiğimiz çözüm yöntemini gösterecek bir sayısal çalışma da sunmaktayız. | |
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| dc.identifier.doi | 10.5505/pajes.2019.84658 | |
| dc.identifier.issn | 2147-5881 | |
| dc.identifier.issn | 1300-7009 | |
| dc.identifier.uri | https://gcris.yasar.edu.tr/handle/123456789/10835 | |
| dc.language.iso | İngilizce | |
| dc.relation.ispartof | Pamukkale University Journal of Engineering Sciences | |
| dc.source | Pamukkale Üniversitesi Mühendislik Bilimleri Dergisi | |
| dc.subject | Matematik-Endüstri Mühendisliği | |
| dc.title | Hizmet lojistiğinde iş atama ve rotalama politikaları tasarımı | |
| dc.type | Article | |
| dc.type | Article | |
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| gdc.oaire.keywords | Job routing/sequencing | |
| gdc.oaire.keywords | Mathematical modelling | |
| gdc.oaire.keywords | Mixed integer programming | |
| gdc.oaire.keywords | Job assignment | |
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| gdc.virtual.author | Toy, Ayhan Özgür | |
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