Hemşire çizelgelemesinde esnek vardiya planlaması ve hastane uygulaması
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Date
2014
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Open Access Color
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Müşteri tatmininin her geçen gün daha da zorlaştığı hizmet sektörlerinde işverenler sunulan hizmetin kalitesini arttırmak ve hizmetin devamlılığını sağlamak için yeni arayışlar içine girmekteler. İşverenler müşteriden önce hizmeti sunan kişilerin memnuniyetini sağlayarak rekabet gücünü arttırma yollarına başvurmaktadırlar. Bu yollardan biri de çalışma sürelerinin esnekleştirilmesidir. Bu çalışmada hizmet sektörleri arasında önemli bir yere sahip olan hastanelerde ki hemşire çizelgeleme problemi için tam sayılı matematiksel bir model oluşturulmuştur. Oluşturulan modelde klasik çizelgeleme modellerinin aksine hemşirelerin işe başlama saatlerine esneklik getirilmiştir. Modelin başlıca amacı hemşirelerin kendi tercihlerine göre haftalık çizelgelerinin oluşturulmasıdır. Oluşturulan model gerçek veriler kullanılarak bir üniversite hastanesinin genel cerrahi bölümünde denenmiştir. Modelin %99 6 oranında hemşire tercihlerini yerine getirdiği görülmektedir.
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Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
Volume
16
Issue
1
Start Page
115
End Page
133
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